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Jira Service Desk: Create Filter with ability to search for location in AD user

Hello together,

I want to create a filter in Jira SD to look for tickets which were created from users at a specific location or site. For example, we've got some emloyees at different sites and they only want to filter the tickets, which were created from users at their site. 

Thank you very much for every kind of help!


1 answer

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 11, 2022

OOTB you would need to have a 'location' custom field or use groups by location to achieve this. I have seen others refer to Scriptrunner's ldap_resources  to achieve this though I have not personally attempted. 

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