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Jira Cloud Slack integration reports success adding a message to a ticket but seems to fail

Andrew Grossman
Andrew Grossman April 8, 2021

I have the Jira Cloud integration enabled for Slack. I can click on the message actions and pick the "Add to issue (Jira Cloud)" option. I then pick the ticket to associate the message with and get the attached success dialog. But when I go to the ticket and refresh, there is no message attached.

jirafailure20210408a.png

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David Michelson
David Michelson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 13, 2021

Hi @Andrew Grossman

When you navigate to IM-30, make sure to look for "Slack > Open issue activity" on the right-hand side of the issue. This is where you can find any messages added to an issue from Slack.  

Screen Shot 2021-04-13 at 10.39.15 AM.png

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Andrew Grossman
Andrew Grossman April 13, 2021

Thanks, @David Michelson Slack isn't listed in the issue fields for any project in our installation, as far as I've ever seen.

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David Michelson
David Michelson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 13, 2021

Ah strange, could you go to https://support.atlassian.com/ and create a support request detailing this issue? A support engineer will be able to look deeper into this as this should be appearing for you!

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