Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a bug where users can't create issues from Slack even after workspace has been atuhorized? Edited

My organization's Slack workspace has been authorized for Jira cloud. When I try to create a Jira issue from Slack though using the command /jira create [type] [summary], I get a message that I need to authorize Slack and login into Atlassian. When I click on the link I get a message I'm not authorized to install Jira cloud on the workspace (see attached screenshot). Other users on the workspace are having the same issue, so I wasn't sure if this is a known bug?


slack screenshot.png

jira screenshot.png

1 answer

1 accepted

0 votes
Answer accepted
Aaron Williams Community Leader Oct 04, 2019

This means you need to have rights to add an application to Slack, rather than an Atlassian issue.

You'll need to contact your Slack admins to talk to them about this, and have them add it to your Slack.

Thanks! The Slack admin has already added the application to Slack though, and we're still seeing the message.

Aaron Williams Community Leader Oct 04, 2019

It could be likely that a Slack Admin will need to configure the connection for you; can you get them to join your channel and set it up for you?

The connection should already be configured, but I'll check with my Slack Admin. Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

161 views 9 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you