Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I have a user that gets notified every time a ticket is created when he shouldn't. Why?

I have a user get notifications for every ticket created or edited even though he is not the Assignee, Reporter or Watcher (these are the three rules in the Notification Schema). Why?

2 answers

Hi @Damien Varney

All recipients of notifications are determined in the notification scheme. My first thought when hearing about your problems is - are there any custom events in the workflow? 

These custom events have their own recipients in the scheme (works exactly like the default events and is shown in the notification scheme if there is one). Make sure there are no custom events with your user assigned as recipient. 

Hope this helps!

Good luck with your Jira endeavors! 


No I don't have any Custom events. Any other ideas?

0 votes
Ollie Guan Community Leader Oct 22, 2019

Hello @Damien Varney ,

Usually, the triggering of the notification depends on the configuration of event, workflow, notification scheme, etc. You can check the notification scheme first.

Creating a notification scheme


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

51 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you