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I have a user that gets notified every time a ticket is created when he shouldn't. Why?

I have a user get notifications for every ticket created or edited even though he is not the Assignee, Reporter or Watcher (these are the three rules in the Notification Schema). Why?

2 answers

Hi @Damien Varney

All recipients of notifications are determined in the notification scheme. My first thought when hearing about your problems is - are there any custom events in the workflow? 

These custom events have their own recipients in the scheme (works exactly like the default events and is shown in the notification scheme if there is one). Make sure there are no custom events with your user assigned as recipient. 

Hope this helps!

Good luck with your Jira endeavors! 

Hi 

No I don't have any Custom events. Any other ideas?

0 votes
Ollie Guan Community Leader Oct 22, 2019

Hello @Damien Varney ,

Usually, the triggering of the notification depends on the configuration of event, workflow, notification scheme, etc. You can check the notification scheme first.

Creating a notification scheme

TIM截图20191023141907.png

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