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I can no longer access JIRA


     We have JIRA (a 100 user license) and we are testing it by importing records from ClearQuest via a CSV file.  I have done this successfully several times, but recently cleared out the issues to do another import.  Every import I do now fails, even with the same CSV and configuration files I had during the last import.  I get errors regarding date time formats I did not receive previously.

      In any case, I decided it might be better to just restore the database I previously had so took a backup that had my issues in it and restored the JIRA database using the import function JIRA provides.  It stated the import was successful, but not I cannot even get to the login screen.  The system is no longer responsive.  I need to demo this system to my senior staff today and I am dead in the water.


1 answer

0 votes
Fazila Ashraf Community Leader May 13, 2019

Hi @jim 

What is the error you see in the server logs?

Hi Fazila,

      Thanks for the quick response.  I am not sure what happened, but I rebooted the server and was able to access JIRA once it was restored.  It definitely had me a bit worried.

      I believe I am all set.



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