Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to find Server ID when Jira won't start?

I attempted to upgrade Jira.  On startup, after the upgrade, the system reported the license had expired.  I purchased a new license, but I the site won't let me view the license without providing the Server ID.  However, I can't get the Server ID, since Jira won't start.

Any ideas how I can get access to the Server ID when Jira won't start?

2 answers

1 accepted

0 votes
Answer accepted

Hi Neil and Welcome,

Could you try the following Query?

select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');

Probably you might tune the given query depending on your database engine.

Regards

Thank you! This was exactly what I needed.

Hi @Neil Froggatt ,

Please try logging into your atlassian account and you will get the Server ID in the old Jira Licence under Licenses. Let me know if that works for you or not?

Regards,

Vishal 

Thx.  Unfortunately, I can't log into the old account, as it was owned by someone that left the company and the credentials are no longer available.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

255 views 12 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you