Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,847
Community Members
 
Community Events
168
Community Groups

How to find Server ID when Jira won't start?

I attempted to upgrade Jira.  On startup, after the upgrade, the system reported the license had expired.  I purchased a new license, but I the site won't let me view the license without providing the Server ID.  However, I can't get the Server ID, since Jira won't start.

Any ideas how I can get access to the Server ID when Jira won't start?

2 answers

1 accepted

0 votes
Answer accepted

Hi Neil and Welcome,

Could you try the following Query?

select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');

Probably you might tune the given query depending on your database engine.

Regards

Thank you! This was exactly what I needed.

Hi @Neil Froggatt ,

Please try logging into your atlassian account and you will get the Server ID in the old Jira Licence under Licenses. Let me know if that works for you or not?

Regards,

Vishal 

Thx.  Unfortunately, I can't log into the old account, as it was owned by someone that left the company and the credentials are no longer available.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events