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How to I enable JIRA mentions to become Slack user tags for a comment notification?

Nick Heath
Nick Heath Jul 31, 2019

I have the JIRA Cloud Slack app successfully connecting a Slack channel to a JIRA project. When comments are posted on a ticket a notification is posted in the channel by the Jira Cloud bot.

Additionally, I have connected my Slack account and JIRA account. When I comment on a ticket and mention myself, the Slack notification has a Slack user tag for the comment poster, but not for the user mentioned.

E.g.

@nick (tagged) commented on a Story in ToDo
XX-1 Test story

"@nick (not tagged) please update this ticket."

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Shantanu Deshpande
Shantanu Deshpande Nov 05, 2020

NO Answer - but did you figure out a solution? I am trying to get this to work.

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Nick Heath
Nick Heath Nov 09, 2020 • edited

No sorry, we adjusted our workflow slightly to have users manually tag others in slack and to not rely on JiraBot.

A potential solution I've thought about but not had time to work on, is building a bot that listens for posts from JiraBot, parses them to see if anyone was tagged, and then either updates the message to fix the tag, or automatically adds a new message afterwards with the proper tags.

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