Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

How to I enable JIRA mentions to become Slack user tags for a comment notification?

I have the JIRA Cloud Slack app successfully connecting a Slack channel to a JIRA project. When comments are posted on a ticket a notification is posted in the channel by the Jira Cloud bot.

Additionally, I have connected my Slack account and JIRA account. When I comment on a ticket and mention myself, the Slack notification has a Slack user tag for the comment poster, but not for the user mentioned.

E.g.

@nick (tagged) commented on a Story in ToDo
XX-1 Test story

"@nick (not tagged) please update this ticket."

1 answer

NO Answer - but did you figure out a solution? I am trying to get this to work.

No sorry, we adjusted our workflow slightly to have users manually tag others in slack and to not rely on JiraBot.

A potential solution I've thought about but not had time to work on, is building a bot that listens for posts from JiraBot, parses them to see if anyone was tagged, and then either updates the message to fix the tag, or automatically adds a new message afterwards with the proper tags.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events