Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to I enable JIRA mentions to become Slack user tags for a comment notification?

I have the JIRA Cloud Slack app successfully connecting a Slack channel to a JIRA project. When comments are posted on a ticket a notification is posted in the channel by the Jira Cloud bot.

Additionally, I have connected my Slack account and JIRA account. When I comment on a ticket and mention myself, the Slack notification has a Slack user tag for the comment poster, but not for the user mentioned.


@nick (tagged) commented on a Story in ToDo
XX-1 Test story

"@nick (not tagged) please update this ticket."

1 answer

NO Answer - but did you figure out a solution? I am trying to get this to work.

No sorry, we adjusted our workflow slightly to have users manually tag others in slack and to not rely on JiraBot.

A potential solution I've thought about but not had time to work on, is building a bot that listens for posts from JiraBot, parses them to see if anyone was tagged, and then either updates the message to fix the tag, or automatically adds a new message afterwards with the proper tags.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events