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How long should it take to get a password and/or username reminder?

I've returned to Confluence and Jira after a short break and my stored username and password no longer allow me access. My autosaved credentials no longer work and I've been waiting several hours for the reminders to come through. How long does this normally take? DO I carry on waiting or is there something I can actually do to be able to get to work? (I'm a bit frustrated)

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