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How i can login to jira dashboard as i forget username.

Hello everyone,
I am quite new to Jira. I just installed Jira core in my ec2 instance just for testing purposes. I forgot my user name and password. when I try to reset my Jira admin password from the panel but didn't get any reset link on my mail. I also attached the screenshot

please help me anyone....




3 answers

1 vote

Stop your instance, Find <installation-directory>/bin/ Server) or setenv.bat(windows server) and add this parameter to JAVA_OPTS:


For example, in the following screenshot, I set the password to 123. After saving the file, Start Jira service and log in with recovery_admin as username and your chosen password. Find your previous JIRA admin user, change its password and remember both of them, then stop Jira again and remove that line from


Your Right @Ansar Rezaei follow the above step @Pramodh M 

Pramodh M Community Leader Jan 05, 2020

Thank you @Ramya Ranjan Jena  and @Ansar Rezaei

Like Ansar Rezaei likes this

@Ramya Ranjan Jena You're Welcome!

So If it's possible please accept my answer :-))

0 votes
Pramodh M Community Leader Jan 05, 2020

Check the atlassian-jira.log file in the home directory /var/atlassian/application-data/jira/log/atlassian-jira.log.

You have to go through the last time when you have logged in, and search for admin username.

Pramodh M Community Leader Jan 05, 2020

To find the username, use the command,

cat atlassian-jira.log | grep secure/admin

In the INFO logged part you will find username.

Thanks, for your help but I solve it from another way by recovering my user name by modifying on system properties on the Jira installation directory.

Can you please include the steps on how you did it.

It would be very helpful.

And what did you do for password.

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