Assignee field is read only, I can't change it. This makes this new view completely not usable
Also, Story Points field is read-only too...
This is your configuration, not the new view.
You need to talk to your administrators and make sure that the assignee and story point fields are on the issue type's edit screen, and that you have the permission "assign issue"
Hi @Viktor Zozuliak, I can help you out with this. Do you mind answering a few questions so I can resolve this for you.
This is likely due to the configuration of your 'screen config' for that issue type in that project. The old issue view actually overrides some of these settings so that you do not notice it when you remove assignee / story points from the screen config (depending on the location - like the backlog for story points). In the new issue view, it is much more direct mapping to the 'view and edit operation - screen config'.
So if you are seeing the field but not able to edit it, I would check the 'edit operation - screen config' for that issue type and project. Could you confirm that both assignee and story points are on this configuration setting?
Thanks in advance!
This happens everywhere - on every screen. This happens not only for me, but for a plenty of other guys in our organizations who also had this available in the old view.
Here are the screenshots:
As for configs - I don't have access there. Could you please provide a step by step instruction how to get there so I can share it with our jira manager? I've already reached him directly but he has no clue how to fix this...
@Viktor Zozuliak Do you mind sharing the issue type ? Thanks for raising this for us, I'm sure I can get to the bottom of this and fix this soon.
As for the config steps, let's try this.
Step 1: Click on settings within the project (issue/board) you are in. Should be on the left-hand nav.
Step 2: Within project settings, click on the screens option from left hand nav. Here you can see the specific issue type scheme's applied for each issue type within this project.
Step 3: Let me know if the view and edit operations are using different screen configs (the default would have all 3 operations (create,view,edit) the same but they can be configured to be different).
Step 4: If you can see the field but cannot edit it, that leads me to believe the assignee is not on the edit screen config. Try adding it and see if you can edit the assignee field now.
Final note: Can you confirm you can or cannot edit story points on the backlog but not the full page or board?
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events