Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Giving format to a message custom field

I'd like to know how to give format to a Message Custom Field. When I use HTML in the default value the results in the user's screen show the HTML code, not the message as I'd like them to see.



If I enter this:

<font color="red">Check <a href="" target="_blank">this link</a> before proceed.</font>

I'd like to see a red text and a link to a new window, but what I get is:

<font color="red">Check <a href="" target="_blank">this link</a> before proceed.</font>

If I check again the Default Value now the content is:

<p>&lt;font color="red"&gt;Check &lt;a href="" target="_blank"&gt;this link&lt;/a&gt; before proceed.&lt;/font&gt;</p>


So, how do I have to write there so I can get the results I want?

1 answer

1 accepted

You should use the Jira mark-up.

Use this instead:

{color:#d04437}Check [this link|] before proceed{color}


Tip: Go to the field 'Description' and create your message their (with markups) and copy that to your message field.

Great! It worked well. Many thanks

Like Rudy Holtkamp likes this

Hi @Rudy Holtkamp  - Many thanks for the above. Is there any trick to set the BOLD text? 

For example;

{color:#d04437}Check [this link|] before proceed{color}

The output should be - "Check this link before proceed"

Thanks in advance! 

Sure, just put an asterisk in front and behind it.

*{color:#d04437}Check [this link|] before proceed{color}*

Ahh! It was that easy!! :D 

Many thanks :-)

Like Rudy Holtkamp likes this

@Rudy Holtkamp Where should I add this mark-up? When I edit the default value for the message custom field? (that"s not working for me) On DC. Thanks!

Kathy Hart Community Leader Nov 24, 2021

@Gábor Budai You can never go back and edit the default value field after you create it, because it will have been translated to HTML, and if you make any edits and update the field it all goes wrong and displays the HTML code. 

You basically have to redo the field from the beginning every time. So save your original markup for future reference. But it has always been like that. 

Like Gábor Budai likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

535 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you