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Hi @Aries Triputranto ,
welcome to the atlassian community!
In order to provide you support on that, please share your logs and in particular, atlassian-jira.log
Fabio
token from contribute admin and even then on the other server. thankyou
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thanks @Aries Triputranto but we need the logs. Probably you application is down. Try to restart it and if the issue persist provide us logs information.
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