Edit issue while Change is in Authorized

Christopher Rampola May 14, 2021

Can an approving manager edit issues while Emergency Change is in Authorized status?

1 answer

1 vote
Vikrant Yadav
Community Leader
Community Leader
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May 14, 2021

Hi @Christopher Rampola  Welcome to Community!

Edit issue depends on the Project Permission. First check in which project role Approving Manager is added. Then go to Project Permission and check if that is added under "Edit Issue" or not. If that role is added under "Edit Issue permission" then Apporving Manager can edit the issue. Like in below screen only users which are added under Administrator project role can edit the issue. If i added other project like Users or BA then they also get Edit Issue permission. 

Check Permission Scheme.

Capture.PNG

Thanks!

Christopher Rampola May 17, 2021

Approving Manager is added to our Change Project (Normal, Standard & Emergency Change). We only want to enable editing for Approving Managers when Emergency Change is set to "Authorized"

 

Authorized.JPG

Vikrant Yadav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2021

Hi @Christopher Rampola  you can do this with the help of condition.

A per the screenshot, it seems that Authorized  is the initial status,at Initial status you can't insert condition. 

As per my understanding, you want to Edit Issue permission to Approval Manager when status is Authorized, For this you can group the kb artical provided by Atlassian :- 

Below article is for User Group, if Approval Manager is User group..

https://confluence.atlassian.com/jirakb/how-to-limit-editing-permission-to-certain-groups-for-a-particular-issue-status-802171723.html

Below is for Project role :- 

jira.permission.edit.group.1 gives the edit permission to a group, not to a role. If you want to let a role edit an issue, then you should use:

jira.permission.edit.projectrole.1=10000

10000 is the id of the project role. You can find more info here:

https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status

 

Thanks

Christopher Rampola May 18, 2021

@Vikrant Yadav 

If User group is an external group and not user group in Jira/Atlassian - will that work or do I need to create a new group in Atlassian/Jira? 

Vikrant Yadav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 18, 2021

@Christopher Rampola  It only works for groups which are created in JIRA.  If user in extenal group then you can create account in jira and add user in a jira group. 

 

Thanks!

Christopher Rampola May 20, 2021

@Vikrant Yadav  

The external group works but it did break the Extension for Jira Service Desk. If the validators and conditions were met on the actual form - it'll show below internal note.

Here are some custom fields that's on Dynamic Field (Extension for Jira)

Environment (Checkboxes: Dev, QA & Prod) = required field

Downtime (Select List (single choice):Yes or No) = required field

Risk and Impact Details (Text Field (multi-line)) = required field

 

Extension for Jira Error.JPG

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