Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Dashboard sporadically sometimes does not load

90% of the time the dashboard loads and works perfectly fine, but 10% of the time (more often the first time it's used but not always) it won't load at all and the user gets a completely white page. None of the dashboards have been changed and I'm not aware of anything that might have changed on the server or the network. 

It's only ever the dashboard, everything else (search, browsing tickets) works fine. Eventually after refreshing for a period (sometimes one refresh sometimes 10 minutes later) the dashboard begins working again. During those 10 minutes where the dashboard doesn't load at all, you can still open a different tab and view searches and tickets. There is plenty of memory available. 

The one error that I'm seeing in the console is 

Data with key com.onresolve.jira.groovy.groovyrunner:directIdeaIntegration.idea-editor-data-provider has already been claimed

This error is thrown both when the page loads and when it doesn't.

I'm stumped. Has anyone seen this before or have any tips on how to troubleshoot?


Thank you,


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

463 views 3 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you