Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cascading Free Text

Hi There, 

I need some help. 

My requirement will be relating to the service desk portal. We need to have custom fields in cascading format as per the below. 

Custom field named (User details) 

Cascading options 

- Name and Surname        free text 

- ID Number                      free text

- Contact Number             free text

- Address                           free text 


At the moment i can find set custom values but it does not meed the business's requirement. Are there add on alternatives? 


I would appreciate any ideas or assistance on this.


Thank you 

1 answer

0 votes

I am sorry, I do not quite understand the question. 

What is a "cascading free text field"?  Cascading fields are usually paired (or double-paired) things like "country/state", "country/county" or "family/genus/species".   Text fields can't "cascade" because the top level one could be anything, as could the lower one.

I am sure I am missing something here, so I need some help finding what I've missed!

Hi Nic, 

Thank you for the response.

You are on the right path, i practically need something or a solution which combines cascading with a free text option.

Because of the data we require, we need the free text option. Not sure if it is possible, but it should look something like below.

- Participant (Set Field)

                   - Name and Surname(Set Field)

                                                     - (Free Text) Juan Kok


                  - Address (Set Field)

                                                     - (Free Text) Unknow address 

That's not "cascading" in the normal sense of how web pages work.

Jira does not support this form of layout of fields.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

212 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you