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Automation to notify the reporter when an issue is linked to another project?

Hi , 

I've been checking how to set the automation rule as below:

when an issue in SD portal is linked to another project for escalation(PRDS Project for example which is our escalation support project) , then the reporter will be notified that the issue has been linked with the corresponding PRDS number...

1 answer

0 votes
Deleted user Nov 21, 2019

Hi @Earl Kabiling ,

Please use the below automation rule for your requirement.

2019-11-22_11-57-27.png

Regards,
Kishore Kumar Gangavath

thanks @Kishore 

Thanks it does work but ONLY reporter who are Servicedesk Agent but its not working for normal customer... 

For example a ticket is logged in SD portal by normal customer then ServiceDesk linked it to another Project "PRDS" for escalation ...

The notification didn't go to user but it goes to the ServiceDesk who linked the ticket 

sd ticket.jpg

Here is the actual ticket SD-26634

sd2.jpg

the Automation configured 

sd3.jpg

 

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