I've been checking how to set the automation rule as below:
when an issue in SD portal is linked to another project for escalation(PRDS Project for example which is our escalation support project) , then the reporter will be notified that the issue has been linked with the corresponding PRDS number...
Thanks it does work but ONLY reporter who are Servicedesk Agent but its not working for normal customer...
For example a ticket is logged in SD portal by normal customer then ServiceDesk linked it to another Project "PRDS" for escalation ...
The notification didn't go to user but it goes to the ServiceDesk who linked the ticket
Here is the actual ticket SD-26634
the Automation configured
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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