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Per your description, I understand that when you create a new issue in your Jira site by sending an e-mail, the issue is properly created, however, their attachments are not added to the issue. Is that correct?
If you are using the default incoming mail handler of Jira, I suggest you check the following steps:
If you are using a Service desk e-mail, please let us know so we can provide you with further troubleshooting options.