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We have set the permissions for attachments, but when a ticket is submitted via email the attachments do not get added. Any suggestions?
Hello @jesseruiz
Welcome to the Atlassian Community!
Per your description, I understand that when you create a new issue in your Jira site by sending an e-mail, the issue is properly created, however, their attachments are not added to the issue. Is that correct?
Can you please confirm if you are using the incoming mail handler of Jira software or are you using a Service desk mail handler?
If you are using the default incoming mail handler of Jira, I suggest you check the following steps:
If you are using a Service desk e-mail, please let us know so we can provide you with further troubleshooting options.
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