Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Workflow Validation to send issues down specific path of workflow

I have a new change management workflow that was given to me to build. It has three sections or paths to flow from. I want to use validation to move specific issues down the workflow. Is this possible to do this without an add on or automation with in the workflow?



1 comment

Benjamin Community Leader May 05, 2020

@Aaron Geister - The next step in the workflow is driven by your transition. Validation is used to just validate your issue that it has meet some rules to make it to the next status in your workflow. 

Two ideas out of the box:

1. Allow the end user to chose where the change management goes by creating 3 transition to choose from. 


2. Create 3 different change management issues if they are completely 3 different kinds of workflows. 

This is what I was trying to tell my team but they want this big all in one workflow so they will have to choose to which transition each issue type will flow. Thanks for your help.

Benjamin Community Leader May 07, 2020

@Aaron Geister - You welcome. That is possible out of the box. Not recommended. Let's say you are open or todo state as your starting state. You can add however many transition you want to go through another path. 


For example, for simplicity, you can have a transition to go to next status A1 and another to B1 and and another too C1. 

@Benjamin Yes exactly what I have been building.  Here is a look to what workflow was given to me to build for change management. I have never built one so big as to me straight to the point would be better but this is what the change managemen process group wants. 


Benjamin Community Leader May 08, 2020

As long as it's agreed by the key stakeholders as the solution and meets their requirements, then move forward. The good thing is Jira allows the flexibility. However, just be aware of the maintenance. There's probably some areas to simplify as possible like two validate and implementation state. 

I agree with you and I have already compressed what they wanted and thought we could even compress it more. 


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

336 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you