1. I have created a new test cycle and added a old test case.
2. Now, the old test case has two test cycles mapped.
3. I opened the test case and clicked on both the test cases link in test executions area.
4. Both the links redirecting to the newly created test cycle page.
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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