Namaskaram to all!
Hope everyone is safe and able to find time for oneself in these challenging times.
Just my idea of wanting to share the extent to which Jira has made our lives easier .. and more
We are using a Jira Service Desk hosted on a Jira server platform .
Currently able to connect with all users to raise their request for various action points
With the Insight integration, we are able to link Product life cycle Management of physical assets and the ability to link them to tickets raised through Service desk saves loads of time to view reports .
In Insight - the ability to view the data with all the inter relationships mimics the on-ground actual interaction and help bring an overall perspective on the focus points of services division
With easyBI add on , all data from google sheets , service desk, insight could be graphically viewed and the interactive graph makes it some much easier to drill into the data and verify the numbers ... A dream come true for any one who is interested in Data analytics.
Tempo has enabled us to track time spent on individual tickets and help attach the Budgets and Cost centers and Actual expenses incurred each ticket individually and best part is the mobile app available which let's the on-field technicians to track time on the go!
On top of all this, there is a plugin /mobile app which let's all your customer raise requests/ get updates/track approval flows through a mobile app.With mobile push notifications enabled, you are practically free of running costs, as you can do away with e mail notifications (could be costly based on number of emails sent )
By the same , Infosysta mobile app - there is a agent version of android app which enables On field technicians to view the issues , work on them, give comments, transition issues , re assign them, log work.
One can get push notifications for agent version also, but it is really helpful if only you get your admin to configure a separate notification scheme for you. :)
By far the best way to take charge of your operations, services, maintenance, scheduled tasks and what not...
Here's also a list of things that could be possible future add -ons
1. E commerce platform
2. Payments integration /banking details integration to make payments from this environment
3. Warehouse management
4. Purchase integration
Hope I was able to give a glimpse into Jira atlassian .
Please let me know your thoughts and comment below.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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