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Unable to remove customers from Jira

Jira issue2.jpgJIRA issue.jpgJIRA issue.jpgI added one customer into Jira and later removed it. Now, I'm unable to remove it from Jira permanently. 
I see the customer is removed but still, I can see him I unable to remove the customer permanently. 


Hi ,

Can you please try going to the main user management area in Jira and search for the user. Do you see the user here too? If so, can you please try to remove him from here.

Prince Nyeche
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Sep 14, 2020


You can always remove a customer from your Admin hub, go to https://<yourinstance> under (User Management > Jira Service Desk) search for the email of that user and remove the user. that should remove the user entirely from any Projects you have on your Instance. If you've done that and still see the customer, most probably the customer is a Jira user and you have to remove the user from the People's page of your Project Settings.


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