Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to remove customers from Jira

Jira issue2.jpgJIRA issue.jpgJIRA issue.jpgI added one customer into Jira and later removed it. Now, I'm unable to remove it from Jira permanently. 
I see the customer is removed but still, I can see him I unable to remove the customer permanently. 


Hi ,

Can you please try going to the main user management area in Jira and search for the user. Do you see the user here too? If so, can you please try to remove him from here.

Prince Nyeche Community Leader Sep 14, 2020


You can always remove a customer from your Admin hub, go to https://<yourinstance> under (User Management > Jira Service Desk) search for the email of that user and remove the user. that should remove the user entirely from any Projects you have on your Instance. If you've done that and still see the customer, most probably the customer is a Jira user and you have to remove the user from the People's page of your Project Settings.


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

277 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you