I work for a SaaS company, and we work with various external clients. One of the most common questions we get asked, is the status of a Change request or bug raised by our clients. Unfortunately due to the high number of clients and tickets (and as such development tasks) we receive, its really hard to maintain an external platform with updates.
As such, I was wondering if Atlassian has a solution that support some sort of reporting/Dashboard that allows us to provide external access, and filter ticket relevant to Tags or fields in the tickets, whereby they can have an overview of the status of all the tickets relevant to them, while being able to specify what exactly is visible for the external clients.
thanks in advance
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events