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Outgoing E-Mail Configuration Missing in Jira

Loic Yannou
Loic Yannou Sep 16, 2019

Hello everyone

I need to modify/disable the SMTP server configuration on our Jira Server v8.3.0

My user account is a member of the Jira System Administrators group

I can only see Mail Queue and Send Mail links but I can't see the Outgoing Mail option in the System > Mail section

Thanks in advance for your help

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brbojorque
brbojorque
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Dec 17, 2019

Hi @Loic Yannou ,

It may be that you are part of the Jira System Administrators group but you haven't added that specific group to the Global permissions - Jira System Administrators.

Double check if that is the case.

https://jiraserverinstance/jira/secure/admin/GlobalPermissions!default.jspa

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Guillaume Clement
Guillaume Clement Dec 18, 2019

Hi @brbojorque 

Thank you for your advise. However, the admins group has already the Jira System Administrators permissions

Best

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Loic Yannou
Loic Yannou Dec 18, 2019

Sorry, I used another profile but it was me above

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brbojorque
brbojorque
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Dec 18, 2019

Login to your user and just access this page.

instance/jira/secure/admin/OutgoingMailServers.jspa

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Loic Yannou
Loic Yannou Dec 19, 2019

Hi @brbojorque 

This direct URL is good idea to test
Unfortunately, it's ending up with "Oops, you've found a dead link."

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