Hi Team,
We have upgraded Jira server from 8.3.4 to 8.7.1 version and could not able to bring up the service saying
Jira had problems starting up
This page is for Jira administrators. If you're seeing this page, your Jira administrator is probably working to restore the service.
com.atlassian.jira.util.RuntimeIOException: java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments at com.atlassian.jira.util.LuceneDirectoryUtilsImpl.getDirectory(LuceneDirectoryUtilsImpl.java:27) at com.atlassian.jira.index.LuceneCorruptionChecker.isIndexOpenable(LuceneCorruptionChecker.java:67) at com.atlassian.jira.index.LuceneCorruptionChecker.checkAndFixIndexes(LuceneCorruptionChecker.java:55) at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.checkAndInitLucene(ConsistencyCheckerImpl.java:272) at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.initialise(ConsistencyCheckerImpl.java:182) at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:166) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:146) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:301) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:196) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:137) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:104) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:102) at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154) at java.lang.Thread.run(Thread.java:748) Caused by: java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:83) at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:90) at sun.nio.fs.WindowsLinkSupport.getRealPath(WindowsLinkSupport.java:259) at sun.nio.fs.WindowsPath.toRealPath(WindowsPath.java:836) at sun.nio.fs.WindowsPath.toRealPath(WindowsPath.java:44) at org.apache.lucene.store.FSDirectory.<init>(FSDirectory.java:159) at org.apache.lucene.store.MMapDirectory.<init>(MMapDirectory.java:159) at org.apache.lucene.store.MMapDirectory.<init>(MMapDirectory.java:112) at org.apache.lucene.store.FSDirectory.open(FSDirectory.java:197) at org.apache.lucene.store.FSDirectory.open(FSDirectory.java:190) at com.atlassian.jira.util.LuceneDirectoryUtilsImpl.getDirectory(LuceneDirectoryUtilsImpl.java:25) ... 14 more
This is critical.
