Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira had problems starting up This page is for Jira administrators. If you're seeing this page, your

Hi Team,

We have upgraded Jira server from 8.3.4 to 8.7.1 version and could not able to bring up the service saying 

Jira had problems starting up

This page is for Jira administrators. If you're seeing this page, your Jira administrator is probably working to restore the service.

com.atlassian.jira.util.RuntimeIOException: java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments at com.atlassian.jira.util.LuceneDirectoryUtilsImpl.getDirectory( at com.atlassian.jira.index.LuceneCorruptionChecker.isIndexOpenable( at com.atlassian.jira.index.LuceneCorruptionChecker.checkAndFixIndexes( at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.checkAndInitLucene( at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.initialise( at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated( at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2( at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue( at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated( at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch( at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0( at at com.atlassian.jira.startup.DefaultJiraLauncher.start( at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff( at Caused by: java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments at sun.nio.fs.WindowsException.translateToIOException( at sun.nio.fs.WindowsException.rethrowAsIOException( at sun.nio.fs.WindowsLinkSupport.getRealPath( at sun.nio.fs.WindowsPath.toRealPath( at sun.nio.fs.WindowsPath.toRealPath( at<init>( at<init>( at<init>( at at at com.atlassian.jira.util.LuceneDirectoryUtilsImpl.getDirectory( ... 14 more

This is critical. 

1 comment

Daniel Ebers Community Leader May 13, 2020

Hi Tejas,

from looking at the error message it seems at least the mentioned directory is lacking appropriate access permissions.

java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments


Like Tejas Naik likes this


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

241 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you