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Jira had problems starting up This page is for Jira administrators. If you're seeing this page, your

Hi Team,

We have upgraded Jira server from 8.3.4 to 8.7.1 version and could not able to bring up the service saying 

Jira had problems starting up

This page is for Jira administrators. If you're seeing this page, your Jira administrator is probably working to restore the service.

com.atlassian.jira.util.RuntimeIOException: java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments at com.atlassian.jira.util.LuceneDirectoryUtilsImpl.getDirectory(LuceneDirectoryUtilsImpl.java:27) at com.atlassian.jira.index.LuceneCorruptionChecker.isIndexOpenable(LuceneCorruptionChecker.java:67) at com.atlassian.jira.index.LuceneCorruptionChecker.checkAndFixIndexes(LuceneCorruptionChecker.java:55) at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.checkAndInitLucene(ConsistencyCheckerImpl.java:272) at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.initialise(ConsistencyCheckerImpl.java:182) at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:166) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:146) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:301) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:196) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:137) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:104) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:102) at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154) at java.lang.Thread.run(Thread.java:748) Caused by: java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:83) at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:90) at sun.nio.fs.WindowsLinkSupport.getRealPath(WindowsLinkSupport.java:259) at sun.nio.fs.WindowsPath.toRealPath(WindowsPath.java:836) at sun.nio.fs.WindowsPath.toRealPath(WindowsPath.java:44) at org.apache.lucene.store.FSDirectory.<init>(FSDirectory.java:159) at org.apache.lucene.store.MMapDirectory.<init>(MMapDirectory.java:159) at org.apache.lucene.store.MMapDirectory.<init>(MMapDirectory.java:112) at org.apache.lucene.store.FSDirectory.open(FSDirectory.java:197) at org.apache.lucene.store.FSDirectory.open(FSDirectory.java:190) at com.atlassian.jira.util.LuceneDirectoryUtilsImpl.getDirectory(LuceneDirectoryUtilsImpl.java:25) ... 14 more

This is critical. 

1 comment

Daniel Ebers Community Leader May 13, 2020

Hi Tejas,

from looking at the error message it seems at least the mentioned directory is lacking appropriate access permissions.

java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments

Cheers,
Daniel

Like Teja likes this

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