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Importing attachments into JIRA Cloud using CSV mapping field

Hello all!

I'm trying to import issues using the CSV file. I'm following the https://confluence.atlassian.com/jiracorecloud/creating-issues-using-the-csv-importer-765593817.html

But I'm not able to import attachments or comments. I added on the file a "column" for attachment and for comment, but on the step for mapping the fields, I don't see those fields for mapping. Any ideas? thanks

 https://snag.gy/p7nJNL.jpg

 

 

2 comments

Hey Daniel, we used the Excel file to import our issues into Jira.

This does not answer the question - the mapping field is not available in the drop down selection - what are we missing?

To map the attachments you'll have to use the import functionality from the External System Import screen (<baseurl>/secure/admin/ExternalImport1.jspa).

If you select Import issues from CSV from the Issues dropdown menu you'll have a limited version of the import screen fields such as attachments and comments cannot be linked from this screen.

To import attachments from a remote Jira you also have 2 options:
1. Make the project / issues from the remote Jira public.
2. Modify the CSV file to include credentials in the attachment URL.

For example

Old

18/Mar/22 11:39 AM;admin;instructions.pdf;http://ub2:8080/secure/attachment/10100/instructions.pdf

New

18/Mar/22 11:39 AM;admin;instructions.pdf;http://admin:password123@ub2:8080/secure/attachment/10100/instructions.pdf

Hey @Daniel Gondim !

I'm experiencing the same issue.

Did you manage to solve it eventually?

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