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How to add SLA for a particular organization when i have a list of organization in a project

I am trying to set up an SLA for an organization, When I went into settings there was an option to set up SLA clocks under SLA, but I need to follow a different SLA for a particular organization in my Project. can someone please help me with this. 

1 comment

shetty Rising Star Jul 25, 2019

Hi @Jai Vijay 

At first create single select field "Organisation", list all the options

You need to write JQL query with organisation as field below is an example

organistaion=XYZ, mention time & calender

organisation=abc, mention time & calender

organisation=def, mention time & calender

this will give you SLA for different organisation

if you select XYZ SLA defined for it will start, the same with all respectively

Like Jai Vijay likes this

@shetty  Thanks a ton for the quick response. I was able to do it. thanks again 

shetty Rising Star Jul 25, 2019

@Jai Vijay 

can accept this answer so that i will be recommended whenever someone has same query

Like Jai Vijay likes this


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