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Duplicate - Reject or Resolved

Hi

When we have an issue that is dup we want to move it to next status.
There are two option:
1. Resolved - resolution duplicate.
2. Reject - resolution duplicate.
In both cases the developer will solve the issue with origin issue.

We have a hot debate what is the right status, and I would like hear how it is done in other places.

1 comment

JP _AC Bielefeld Leader_
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Mar 28, 2019

Hm,

we link the issues with "Duplicates" & sync the status from the parent issue to the duplicate. Sometime it turns our later that an issue is not a duplicate as it was on first glance. Then you can still split them up again. Sometimes each of the issues contains information that is needed to solve the problem.

You can also configure a board to not display issues that contain a "Duplicate" link.

Best

JP

We also link the issues but not sync.
Does the sync happen automatically?

JP _AC Bielefeld Leader_
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 28, 2019

No, we use a post function & ScriptRunner.

Best

JP

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