Well. One day, the new issue view started to appear.
Feedback? The old interface fills the window with information and actions. While they can be perceived as "cluttering", I learn very quickly where relevant items can be found (by moving my eyes to the right position). The new interface shows a big white area, useful information and actions can be found only after clicking on "More" at the bottom right and scrolling the page (by moving the mouse and clicking, which is much slower than just moving my eyes).
By the way, if you are an admin you can at least configure the right panel by moving almost all "secondary fields" to "primary fields", but it seems that the big white area is there to stay.
This would really kill my productivity if I weren't able to get the old interface back permanently.
The difference in the amount of pixeling I had to do in the two interfaces is staggering - the new interface really doesn't show anything useful by default, as you can see in the examples.
Example old interface:
Same issue, new interface:
At least for me, the new UI is clearly less productive. I understand that somebody may find it better, but I can't really think how better.
So I'm disabling it - at least for now.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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