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Do not create incidents by mail

Diego L_
Diego L_ Jun 08, 2021

We have migrated to the Jira Cloud, we have previously created projects, with portal clients.
Now, when they send an email to generate a new incident, it crashes in the email reader saying:
"You don't have permission to access this service project."
But the emails are as clients of the project, they should be able to create incidents

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John Funk
John Funk
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Jun 08, 2021

Hi Diego - Welcome to the Atlassian Community!

I assume you are working with a Jira Service Management project in Cloud?

If so, go to the Customer Permissions link under Project Settings and check the permissions setup there for customers. 

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Diego L_
Diego L_ Jun 08, 2021

the problem was that there are duplicate users as client and as administrators

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