We have service desk tickets that get linked to product boards for development work. Is there a way for reporting to not receive duplicates when pulling information. For instance, when I pull all open tickets from the previous weeks I get the project issue and desk issue. I want to get everything at once. I know I can write a query. Just wanting to know best practices when linking product and desk tickets
You are on the right path - you should most likely write a JQL that excludes issues with issue link being Duplicates.
And yes I would also use issue linking between JSM and JS projects.
Depending on how the issue linked issues are connected you might want to use or add other issue link types :P
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