Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Editing of drop down fields on ServiceDesk Management CUSTOMER PORTAL

Hi Admins!

I am stuck. Where do i change the drop down fields on my customer porta?

I cannot seem to find it on my custom fields of fields configuration.

Note attached example.

 

2 answers

Velizar Borisov Community Leader Jun 28, 2021

Hi Vanesa!

The priority field is a system field and it's values are populated in System > Issues > Issue Attributes > Priorities.

Custom fields you would like to expose on your portal are managed in the custom fields section.

Like # people like this
Dirk Ronsmans Community Leader Jun 28, 2021

Hi @Vanessa Becker ,

The field you are pointing at is the Priority field. That's a special one.

You won't just find it in the custom fields (as is is a system field) and priorities you'll have to change globally.

As this is something that will impact all projects (cloud doesn't have priority schemes (yet)) be carefull!

it might be better to create a new select custom field and use some automation to map the custom field to your priority field.

Like # people like this

For one implementation, we hide the priority field in the JSM Field Configuration and utilized the "Urgency" field instead.  The client had so many different priority options for other teams were using JIRA Software and this confused the Agents.  By using another field, the team was able to utilize the "Urgency" to determine the prioritization.  In addition, as Dirk mentioned, it may be better to create a new custom field.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you