After raising a ticket in the customer portal, can the customer change the urgency of the ticket.
If this is not possible what is the other way ? is making a comment ?
Hi @Rag ,
Welcome to Atlassian community.
Regarding your question, Unfortunately its not possible for customers to edit their request once its submitted.
There are multiple workarounds
@Rag , please try this plugin, they are claiming customer can edit the request from portal.
Following text I copied from another thread
You can edit your requests on the Customer Portal using Actions for Jira Service Desk. You should add transition Edit to the workflow and in our configuration define which fields do you want to display and allow to edit.
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