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Auto-assign tickets to available agents only

How can I make sure a ticket won't be assigned to an agent that is offshift? 

2 answers

1 accepted

3 votes
Answer accepted
Brant Schroeder Community Leader May 14, 2021

@Emilio Hopp Welcome to the Atlassian Community.   I believe this is similar to the questions that was asked here:

Unfortianlty there is nothing that exists at this time to meet this requirement.

Thanks for your answer

Our work-around for this was to set up a group email address that outside tickets were assigned to. Rule is to work for the oldest to the newest. It has worked for us, but we are not a huge corporation like Amazon.

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