Is it possible to update a linked ticket with an update on a child ticket

[aburns]

Hi im looking into ways to Automate updates on Multiple Jira tickets across multiple Jira project (and project types) is it possible to have a main Ticket linked to a another ticket in a different project but have the main ticket update when ever updates are added.

[Paul Wiggers]

Hello @aburns 

Thank you for your question and yes, this is possible.

• Create an automation that triggers on an issue transition
• Add a new branch for all linked issues
• Transition the linked issues to the required status
  • Or perform another action

The automation can look something like this (very basic version)

Is this what you are looking for?

[aburns]

thanks for this Paul, could this also be achieved by selecting a custom field by any chance,

i.e if a custom field contains a certain selection from a list can the automation be triggered to kick in and update the linked parent ticket?

[Paul Wiggers]

Sure thing, just change the trigger to "Field value changed" and go from there.