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Is there any way to create a customer portal?

We are a MSP using Jira, and i need a way for customer to submit, edit, and check the status of a ticket

1 answer

@Jay 

 

Hi Jayda

welcome to the community.

An out of the box solution would be to have a look at Jira Service Management to have a full fledged solution, alternatively there are also 3party apps available like https://marketplace.atlassian.com/apps/1212224/helpdesk-for-jira-customer-portal-sla?hosting=datacenter&tab=overview

 

Generally speaking if you are willing to grant the users access to your jira instance (which does consume licenses) you could set up a new project (and these users will only get access to this one) and adjust your create/view screens accordingly.

 

Hope that helps

 

All the best

Kurt

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