Problem Statement: It is often seen that most of the time goes waste in reaching out the right contact for any external dependencies the Dev/Scrum teams have. The following info is crucial for engaging with the right team -
- Any DL (distribution list) for the team an associate is looking for?
- Who is the business contact? Does the team is into ART? then who is the RTE?
- Who is the Scrum Master to approach?
- What is the scope of work for any Scrum team and whats the work-intake process?
Please note that Organizations does have the necessary tools for their Production-support Oncall wherein the necessary contacts for every application is made available for quick accessibility. But currently for the Development Scrum teams, there doesn't seem to be having a reference page at the Enterprise level wherein any team can go for reaching out to the right contacts/teams.
Solution – Here I am trying to find a one-stop lookup for identifying the above details for any Scrum Team based on either a Program-Name or Application etc. JiraAlign already shows part of these details in the teams section for any program/portfolio. It would be great if the above details (and any other relevant info) also gets shown.
Benefits –
- The associates/teams in need of any external dependency/clarifications can just go to the site/page in JiraAlign and do the look-up for any application and locate the concerned teams/SPOCs.
- It would be an added value if the concerned Business Contacts also gets showed. This would even help the business community.
- This would be a value stream as it would minimize the waste of reach the right contact.
