JSM News & Discussions
Created Oct 5, 2021, Last active Jul 18, 2025
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Hello: Trying to create a lot of "issues" that have due dates. Keep getting an error message that "cannot parse dates" - unsure how to fix it. Originally had as 12/02/23, changed to text fi...
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I was given the task to learn Jira mid last year and our company has fully adopted Jira for a year now. Though my experience is not yet as extensive as the Community Leaders, I still believe that I h...
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Hello Everyone. I am excited to write this post as an active community member using Jira on a daily basis. So, looking forward to contributing to this community. Thank you and appreciate your appre...
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Hi, I am brand new to JSM and really need help in setting up my IT Service Management help desk. I have only installed the software and had a look around, but I am afraid to dig in as I have no idea...
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I'm looking for a method to add an approver to existing JSM tickets via the API. Looking at the JSM API docs I don't see a method to add one, just get a list of existing ones.
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hello everyone. I'm new here. What o you recommend for me to get started
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Hi everyone, I have worked with JSM for 10+ years in a software factory + Consulting team, all external customers. Now I switched gears for a Data Analytics position, all internal customers.&nb...
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I'm not "new to Jira Service Management", but I manage a team of Jira and JSM experts, and am probably the least technical member of that team when it comes to that. I'm looking forward to reading an...
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Hello all! I'm totally new to JSM and wondering how to view requests from a client's view. When I go to the portal and choose to view all open requests, nothing appears. Do I need to log in as each p...
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This is a repost in an attempt to regain my kudos and badges after I migrated community profiles. ================ Hello All! After working as a sysadmin for several years, I changed to a third...
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You won’t want to miss this one-of-a-kind experience featuring a conversation with multi-platinum global music artist and producer will.i.am on music, technology, and getting in the groove. Now is ...
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I am a versatile professional with more than 4 years of experience managing large-scale projects. Lead exercises such as sprint planning and team standups. Kept the team on track to meet project dead...
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Hi Everyone, I am a Service Management Administrator/Data Center-- Administrator. I am lead developer for any type of project in the instance currently a minimum 7 Service Desk Projects.
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I have a client who wanted to use Jira Service Management for managing there logistics task. Can Anyone help with some example how to use Jira service management for task effectively?
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Hi I have been administrating and configuring JSM for about 4 months now. Learning lots fast. Loving what it is capable of! Have taken some dives into Insight (soon to be Assets), loving...
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We’re excited to announce our latest event, Atlassian Presents: High Velocity ITSM. Join us in person on December 8 in London at indigo at The O2, or tune in to the global digital ...
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I am a JSM administrator, hoping to pick up and share tips tricks and experiences with everyone. Graham
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Hi all. I'd like to share 3 features that I thing would be... to have in Jira Service Management: Ability to limit which values are viewable on Select List (cascading) and Select List ...
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What is the max attachment file size for an issue? One of my requesters is attempting to attach a 73MB PowerPoint presentation to the issue and it won't let him.
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Hello everyone, I manage quite a large Jira instance so when I was handed a JSM instance for our HR team I thought. No problem this cannot be difficult. Due to the way the team and the 'grou...
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Confluence Spaces have a Page designated as the Space's homepage. Service Management lets you link a Confluence Space to your Service Management project to surface articles to customers. How...
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Hello All! After working as a sysadmin for several years, I changed to a third line service desk position with another company. They were in the progress of migrating from Fresh Desk to Jira.&n...
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I am setting up Jira Service Management to manage incoming requests from a designated e-mail inbox. When I try to re-direct the e-mails to Jira they are blocked as unknown domains. How do...
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Hi there, We are using Service Desk through Jira Service Desk (for us to update) and via our website (for the customer). In the last 2 weeks, most noticably, the client has been gettin...
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Atlassian University (UNI) is in the process of reviewing its Jira Service Management courses and considering opportunities to develop new content to meet the needs of JSM users. The Atlassian Commun...
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