Tempo Jira: Importing accounts - Danish/foreign letters showing as questionmark

[BDA msa]

This happens when attempting to use foreign chars when making accounts .

Any idea how to solve it?image2015-3-16 9:43:33.png

[BDA msa]

Hi Heiða Dóra

I have created an user in your system Username: msa - how do i create the issue for further analysis. We are urgently in need of a solution for this issue. 

[Tempo Support]

Hi Mads

I suggest that we continue this support in our Support System. This promotes faster response times. Please visit the page below for further information
https://tempoplugin.jira.com/wiki/display/JTS/Getting+Help+and+Support

Look forward to continuing this issue in our Support System.

Best regards,

Heiða Dóra

Tempo Team

[BDA msa]

Hi Heiða, 

I have no idea how to correct this in our Cloud instance, and where using your trouble shooting guide for this issue?

[Tempo Support]

Hi Mads

According to [Internationalisation and Encoding Troubleshooting|https://confluence.atlassian.com/display/JIRAKB/Internationalisation+and+Encoding+Troubleshooting], there are a few steps that need to be taken in order for encoding to work as intended. As stated in the documentation, a common problem users may experience is Non-ASCII characters appearing as question marks, which sounds like what we are dealing with here. I'd like you to go over that list and hopefully it will fix the problem.

After restart with correct encoding check if importing accounts with foreign characters is working again.

Please let me know if this does not resolve the issue.

Best regards,
Heiða Dóra
Tempo Team