How can I sent notifications to external customer when an event is fired (e-mail address is stored in custom field, say customer-email-address). I know I need to update the notification scheme, but I could not select the custom field, say customer-email-address, so that notification can be sent to the external customer.
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As it stands, you can't - this is a feature request that has been asked for quite a bit - see https://jira.atlassian.com/browse/JRA-2167. The workarounfd is to write an issue listener that sends emails to the custom field - see http://confluence.atlassian.com/display/JIRA/Listeners for some inspiration.
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Hi, you can use script runner plugin that enable some listener and workflow post function to send custom email to a customfield email addresses or direct email adresses
https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts#Built-InScripts-SendCustomEmail
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