Any idea why my greenhopper rapid board isn't displaying all of my issues?

[Justin Corcoran]

I'm not saying they're missing, so much as they seem to be hidden. there's a bunch of white space in the middle of the page, but when i hover over it i get the mouse icon indicating that there's something there that can be moved, and i can drag the "hidden" issues wherever i want, but i still can't see them. I've tried in Chrome and FF.

If I can figure out how, I'll add a screenshot.

[Justin Corcoran · Accepted solution]

It turns out that the issue is related to particular issues not having anything set for the "Priority" field. The rapid board requires a priority in order to be able to display the issues. Here's what I heard from atlassian support:

Hi Justin,

I was doing a bit of research and found these docs: Swinlane and Editing Swinmanes.

Swimlanes need the priority field. In this case, when you import issues from CSV files, make sure so set a priority to the issues you are importing.

I believe if you do that, you won't face any further issues like this one.

Let me know if I can help you further with anything else.

Kind Regards,
Clarissa Gautério
Atlassian Support

[Colin Goudie]

Most likely it is a javascript error on your side. Try and turn off ALL extensions in firefox except firebug and paste a copy of the javascript console when you refresh the page. See if it is showing any javascript issues

Also, listing the browser specific versions as well.

[Justin Corcoran]

I'm not sure if this is what you're looking for (i'm not really familliar with firebug) but here's what i see under the "console" tab of firebug:

ajax : executing request for rapidBoardCompoundModel

com.py...mmon.js (line 2)

GET http://dev-web01:8080/rest/greenhopper/1.0/xboard/selectorData.json?_=1326986276847

200 OK

64ms

batch.js (line 11)

ui : GH.ControlChartController.hide

com.py...mmon.js (line 2)

ui : GH.CFDController.hide

com.py...mmon.js (line 2)

ui : GH.WorkController.show

com.py...mmon.js (line 2)

ajax : executing request for rapidViewConfig

com.py...mmon.js (line 2)

GET http://dev-web01:8080/rest/greenhopper/1.0/xboard/config.json?rapidViewId=3&_=1326986277104

200 OK

88ms

batch.js (line 11)

state : GH.RapidBoard.State.replaceState by setMode

com.py...mmon.js (line 2)

state : GH.RapidBoard.UrlState.historyChanged state up to date

com.py...mmon.js (line 2)

ajax : executing request for rapidBoardPoolModel

com.py...mmon.js (line 2)

GET http://dev-web01:8080/rest/greenhopper/1.0/xboard/poolData.json?rapidViewId=3&_=1326986277287

200 OK

633ms

batch.js (line 11)

state : GH.RapidBoard.State.replaceState by initializeIssueSelection

com.py...mmon.js (line 2)

[Justin Corcoran]

Also, I'm using FF 9.0.1. I also see this issue in Chrome, using 16.0.912.75 m

[Martin]

Justin,

There's no reason that should be happening. Are you using any user style-sheets or user scripts e.g. GreaseMonkey?

If not, could you please file a bug so we can take a look.

[Justin Corcoran]

The link you provided to file a bug doesn't seem to have an option to actually add anything.

I'm not using any user style-sheets or user scripts. Also, this is occuring on more than just my machine.

[Justin Corcoran]

Nevermind...I signed up for an account and was able to add a bug.

[Justin Corcoran]

the last comment on my bug was that it can't be reproduced. I've asked if there's any info i can provide to help and haven't heard anything. Is there something I can do to get some eyes on this again?

[Justin Corcoran]

this seems to be related to issues with sub-tasks and how they appear on the rapid board. I'm working with atlassian support to get a final answer, i'll update here when I do.