I'm working as Jira administrator in my company, and we faced a problem after setting up a new holiday. The problem is related mainly to "Time to first response" SLA, as it most of the time breach a...
I wants to move a problem from service project to the another project and assign to someone there using key words. How to achieve this For now i am not able to find any automation rule...
Hi Team, We are conducting an activity where the JIRA system triggers multiple notifications to multiple users. To prevent disruption, we plan to disable outgoing email while JIRA triggers n...
I have the detail needed to create objects from an issue, Post Functions and Script Runner Scripts etc. I'm just wanting to understand how others have managed the capturing of data from an issue to ...
Hi there. When adding values to the Issue fields condition is it possible to add multiple values like in the screenshot below, or do we need to use a different issue fields condition compone...
Hi there, I am trying to integrate security hub and opsgenie for alerting system. Unfortunatly i have to authenticate Amazon Security Hub account with opsgenie by specifing the region. In the r...
I want to create an automation to ensure that any 'Highest' or 'High' priority tickets between 9-5 Mon-Fri have the status changed to 'In Progress' automatically. Is this possible? So in summary an ...
Hello Community, I'm configuring the JSM Virtual Agent on a Slack channel, and I'm facing a chalenge with the VA not being able to search the Confluence knowledge base we have. We are using JSM as ...
Hi all, I've created a few KB articles and activated the widget to provide users with access to them via our app. I've managed to make articles visible to anyone and they do appear in the list of sug...
Hello everyone, since having the new view of the user administration, I cannot see portal-only customers anymore. When I enter the old URL, I get this error message: Does ...
Hello, I have created an automation rule to move assets (laptops) to another object type in jira asset. Basically the need is to move laptops out of our main inventory to an object ty...
Making the fields read-only using behaviour is not working. Any possible solution other than behaviour. I would want to make couple of fields required, read-only, hidden.
I want to do some testing on our prod instance but need to turn off customer notifications Cant see any disable button for customer notifications
Hello how to make Jira service management customer portal unknown user to no need to sign up
Hi there. We're setting up an automation that will auto close issues when a certain type of request comes through. The customer who raises the issue will also get an email we create in the automatio...
Hi, Good day! I am trying to create a JIRA report test case based not Test Cycles. In general, we are looking for a report to fetch number of cases created in total and in that, how many are Manua...
We have issue when a customer in Jira adds a user as participant and this participant is not a member of Jira, the participant will be added in Jira as a customer to the specific project without our ...
I have an automation rule that puts a comment in a ticket in a panel when a particular SLA starts, this based on a field value being set to true. What I want to do is delete that comment if the f...
Hi Support, A added a user to Jira, but client says the user never received an email from Jira and even checked the spam/junk folder. I check the user status in Jira and it says...
Se requiere saber información sobré la información de jira services managment
Hello, I need to add a label to an issue if the ApproverXYZ customfield_1338, someone declines it. I tried a logic but i might be completely wrong. You advice will be highly appreciated. Return...
Hi all, I've been trying to find a solution on the community, but I don't seem to be able to find a definite answer. I'm currently trying to setup my customer portal to support 100+ different custo...
...enerated ticket (vai Outlook email thread with the distro list), it comments on that ticket, as expected. I changed the comment permissions to Public for testing a solution and now replies do not g...
Hi community, With the Scriptrunner connect extension, can I manipulate Jira form fields? For example, manipulating typing in fields in real time? on the client interface side, be able to vali...
I am wondering if there is a way to run automations based on the data listed in the Risk summary. For example, we put freeze windows in and would like our automations / workflow to act differen...
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