Hello folks, I have a question about billing. Currently, we are using Jira software. Let's say we have 10 active users who are licensed. We want to start using Jira Service Management. The 10 users...
Hi all, I hope someone could help me find a better way or answer to my problem. Here's the background.... I got a custom cascading field named: Issue category/sub-category A custom field for Funct...
how to create pre approved standards changes in jira like service-now standard change templates
Hi All, Looks like I'm stuck in this platform, I misconfigure the Global Permission, and now I can't do anything, I'm unable to access most of project settings like: Request Type, SLA, etc can I re...
Hi Atlassian Community, I am Hiroshi Fukai, this is the first time to post. Nice to contact you. I have a question, I am encountering that I am unable to add a field to a request form, even though t...
Hi there, I am trying to run a if else in an automation to say {{reporter.emailAddress}} ~ "Somedomain" edit the issue and set priority to High else low. I keep getting an error stating the JQL ...
Hi, I have site admin access for JIRA service management project. I am able to edit project name and key from project settings/details but while trying to change project name and introduction text ...
I have an object where it has 4 attributes. When i provided AQL for retriving the result, the result fetching all attributes of object. Example: Sample AQL's which i using to retriving...
Hi, Atlassian Community! We are excited to announce an early access program for new reporting functionality for Assets in Jira Service Management. We know that you need the ability to report out on...
Hi I held ORG-ADMIN role, but I can't access SLA and Customer Portal, what global permission or project permission to allow me to access them?
Hi there, I am looking at an issue with emails coming in from a webform. The sender is always a no-reply@domain.com and the description field in Jira looks like this Name: The Test Email Address...
I'm trying to send daily reminders to managers or teams who have pending approvals, but in order to do so I need to use the ${request.details} variable which is only available in the Customer Notific...
Hi, We run a daily ticket stand up where we review all open tickets, except for the "onboard new employees" request type tickets. I'd like help to create a new queue that includes all...
Hello all! We have a group with a few hundred customers inside a service project. Is there a way to bulk remove their organization tag without removing them from our Service Project? Wh...
We have one cloud free Jira Service Management instance setup, for 3 users. There is only project in it. We like to know if email-to-ticket creation feature can be setup on it? Or we have to migrate ...
Hello community, we are having a specific situation when it comes to time reporting with Tempo in our JSM environment. We are working together with external partners who need to report time, which ...
Hi all! I'm trying to use an assets field in a service request. When the customer is properly logged in everything is ok. When the customer is not logged in, the field does not appear. I dont' ex...
Hi, I don't understand why my product plan was suddenly changed to "Standard"? how to change it to "Free"?
I would like my employees to be able to add other employees to a request so that multiple people can follow along all within slack. Today, all I know is possible is for the employee to leave sl...
At the moment we have one service team, with one email address it.servicedesk@..... to which can send requests. We will create some extra teams within the same project. We will create an email addre...
Want to show Epic - technical debt type ticket in Epic link drop down How can we do that? Currenlty, a ticket created is not showing in Epic link dropdown Both Epic R&D and&nbs...
Hello, We have a self-hosted JIRA installation. (wbl*******.weibel.dk) I am making a simple C++ application to receive some JIRA statistics using the REST API interface. I have created an ...
Hello all, I have a challenge: For our business projects, we would like the color of the due date or ID of the problem to change. Same as the SLA does for service projects. In this case color red...
I'd like to be able to move objects when a certain status is changed. It will only be moving to another object type in the same schema. I don't see this as an option in Automation, so can I use Scrip...
Is it possible to convert an email request on script, HTML or JSON with automation? For example, we get emails from Windows Defender which comes with a lot of images and so on and we need on...
User | Count |
---|---|
28 | |
25 | |
16 | |
15 | |
10 | |
9 |
Subject | Author | Posted |
---|---|---|
21m ago | ||
25m ago | ||
2 hours ago | ||
4 hours ago | ||
yesterday |