Hi Team, We have JSM Premium subscription. Where can I find "Lookup issues Limit" to run an automation rule.?? Thanks in Advance!! Regards Thulasiraman N.
Hi Atlassian community! i'm very beginner to jira service management software, and i want to assign a ticket to a group created by me, and each member of this group should receive an email. There is ...
Hi Atlassian community! i'm very beginner to jira service management software, and i want to assign a ticket to a group created by me, and each member of this group should receive an email. There is ...
Hello team, i require TAT report and SLA report to understand the resolution time, SLAs met and SLAs breached
Opsgenie Alerts not creating tickets in Jira service management. How I can achieve this. Please suggest.
Hello! We'd like to have a company filed for each portal-only customer's issue, but it seems to be a tricky task to do. Currently, portal-only customer's account supports one changeable filed -...
How could i setup the custom connection using microsoft account? i tried to set the mail server and get the error Your connection was unsuccessful Unfortunately JIRA couldn't connect to the mail se...
hello, in the JSM tickets how and where do I create the fields at the top?
Background: I am trying to set up an automation so that when a ticket is transitioned from a todo state to an in progress state the current date is set in a custom date picker field called Start dat...
Seeking help with creating a Jira dashboard visualization to display the Average Time to First Response (AVG TTFR) in two scenarios: For issues without a first response yet, calculate TTFR as (Now ...
Hi there, I see some tickets have a little 'Signature' section under description and the signature has been stripped out from the description, works great. Others are a jumble of images and tables ...
Hi, I have 3 numeric custom fields. I have used each of the values from these fields to perform a calculation and render the value in a 4th read only text field (I'm unaware of a any numeric read on...
Hello, Jira Mobile app developers! We have a team of five who are always on call. When our Opsgenie goes off after hours, we acknowledge the Opsgenie and also place the ticket in progress. When our ...
We have a team that fill in a form on JSM while on a job, and this includes a load of yes/no style radio buttons, plus a few number boxes where they enter a numerical value. I can't see a way to p...
Hi. I currently "Add Comment'" via project automation using this format. Good day {{assignee.displayname}} Please provide an status update of this request by clicking on the ticket link {{iss...
Good day.. I am new using Jira and trying to create a chart or few or dashboard that can provide me some type of metric(s) of my ticket(s). We are currently using the following Client Portal...
Hi, how can I change so that my customer sees another status? If we set an issue to "Future feedback" we dont´want our customer to see Done. I know that I´ve change statuses before but I can´t fin...
Hi, I am using Jira Service Management and service is running on windows machine. I need the process to import the SSL certificate to get the URL with https. Already referred the below URL which...
I have recently moved a project from Jira Work Management to Jira Service Management. I would like to implement a board in this workflow. I saw that the help box suggested using features and turning ...
Hi, I would like to be able to build a search script based on the date at which a ticket is updated by someone. So I'm looking for a way to query the comment field and look for the date at which a u...
Hi, I am using Microsoft Edge. And I am able to use global shortcuts at every page except Atlassian pages. I am not able to use global keyboard shortcuts in TR- WMS CHANGE BOARD - Agile board -...
Hello We are trying to get the issue history for all issues doin a rest.api call. But in the documentation there is just the possibility to do a call with a provided ID or key https://developer.atl...
Hi there! I'm pretty new to Jira, and I'm implementing some automations in my Service Desk project. Among them, there is one automation that should execute when any user mentions another user that ...
good morning, I'm looking for a way to make my tasks and subtasks created in jira appear directly in my outlook calendar and in my team's calendar. all in real time if i create a task it must app...
Hi Can anyone let me know how to share the attachments only to email that are attached to JSM tickets...? Thanks Ravi
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