I would like to use JiraServiceManagement as a workflow for approvals and requests. I am hoping to realize the following matters, Please let us know if it is feasible or not, or if there are any ar...
Hi team, I need your support. Create an automation rule, where I extract a user's email and put it inside the "approvers" field. Indeed the rule works but when assigning the user within this email...
Hi, Jira software issue (Abc-1) is linked with Jira service management issue(JSM-1). If a Jira software user adds a comment to the Abc-1 issue, then the same comment will be added to the JSM-1 issue...
Hey everyone I am new to the forums and community. recently my team has noticed an issue where users who email in will have their emailed in text show up as the same or almost the same color as the c...
Hi community We receiving emails from webforms containing the reporter email in the description. What we do with automation: 1. extract customer email address from description and store it i...
...ocumentation links are below. Thank you! The Halp documentation specified that you can have the default agent reply type set to Private and use the megaphone emoji when posting a public...
If a customer tries to submit a ticket on the portal, as they input the "Summary" field, they automatically get those related articles from the linked confluence space defined as the knowledge-base.&...
Hey everyone I would like some opinions on my current issue. I am setting up a new JSM and the request types Report a system problem and report broken hardware will be hidden on the p...
Hey guys, Does anyone here know if the possibility of creating value within a cascade field via JMWE, for example: After a post function it accesses field X and adds a value. Will this be possible?
I am a site and project Admin for our Jira Service Management - Cloud Free tool, but I am still seeing "This project isn't available" when I try and manage Portal Settings, Email Requests, Customer S...
Hello, I have 4 different clients who use their own email address to create tickets, but they want to use a generic email address for tracking. I want to automatically change the ticket creator e...
¡Hola! Necesito configurar un formulario para que el usuario me cargue en un campo personalizado (de texto) la clave de una solicitud antigua, para que luego, mediante una automatización pueda vincul...
I have a JSM project where customers (internal staff at my org) make service requests via the portal. I was also planning on using this JSM project to manage other tasks internal to my team (i.e., I ...
Hi We are using Jira in product management and dev. We would now like to use Jira in our Customer support with Gmail integration, should we use Jira Service Managemnent?
Hello community, I have 2 objectTypes "Application" and "Server" in my Insight Schema. "Application" object has attribute of type "object" called "Application hosts", referencing "Server" o...
how can I find which jira project it is by the given projectId that I have?
Dear community, I would like to create an automatic ticket for a project on every 15th of the month. Ticket example: "Import health insurance contribution rate file". Is it possible to create some...
Hello Team, We have one system field named "Organizations" which is showing locked. How can we unlock the field? Also, we need to add that field in the Issue security Group Custom Field values drop...
Hi, I get this email repeatedly, but when I check the DNS in Admin, everything is OK. I clicked on Check, and it is still Ok. Why do I get this email? We're unable to confirm a match Hi xxx...
Hi!!! It may be an absurd question but how do I remove a product from our subscription product list? Let me explain, we had to renew the licenses and a little less than a month ago, I install...
Hi guys, If I have two service desk tickets that are the same issue exactly and I merge them and resolve duplicate the earlier-created ticket what happens to the time to first to response and ...
We are having a Request type on the projects, and I want to update one of the fields to a new one. Will this change remove all the information for the field that I am planning to delete from the tick...
Hello! For business reasons we'd like to share portal with our premium customers, while leaving email channel for users with standard subscription, customers with trial license or potential custom...
I want to set approval on workflow it's work fine but agent can move ticket to next status without approve or decline is there any way to set required approver on workflow. In above there is no fi...
hello i d like to know if it possible to create a ticket form , and when a user fill it , and it it resolved , export the result in json format into S3 bucket
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