I have a scenario where we are receiving notifications for server Up and Down times and would like to be able to create an automation that closes both issues if they are created within a specified am...
I am getting a blank screen when trying to access customer profiles or data. I can see all the accounts but when I go to 'view profile' I get a page that tells me the user doesn't exist? We did just ...
As I continue to explore and build out various Jira Service Management project spaces, I find the inability to create custom work categories rather difficult to ignore as time goes on. I wish there w...
I routinely use the "Share settings with an existing project" to create new project. I encourage my clients to create "template" projects that meet their specific business needs rather than using the...
Hi, I want to unclaim the demo.cloudnowtech.com please help
Hey, we would like to know if in our jira product discovery project, the collaborators that we add, needs to have all of them a jira account or instead can be external users
Hello Community! Are you part of DevOps or SRE team responsible for managing and resolving Incidents? If so, we would love to hear from you! I'm a PM in the Jira Service Management (JSM) team at ...
...nd returned true or false. Amber - expression was valid and ran successfully, but will always evaluate to false, because conditions need to return a boolean value - as noted above, this is to be e...
这是一条测试内容
Hi there, As Solution Partners, we deal with all sorts of complex scenarios for Jira Service Management implementation and recently we started coming across more and more customers who are co...
Good Morning my name is Ardendi Ranferi Muralles de León We have the problem with the user when he wants to register in Jir, it does not allow him to show us the attached error, he already has the ...
Hello, we are currently stuck at a use case and maybe someone has a good idea on this. Goal Our goal is to channel incoming requests to bring them to different teams. At first from JSM to...
Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
Hello I removed an issue security scheme from a Jira Service desk changed the scheme to None and then deleted issue security scheme and now we cannot view the issue that were...
I have one project and I need to create subtask issue type but not able to create.
https://jira.atlassian.com/browse/ECO-166 This would be good for everyone ! KR, Matt
Hi there, We are a Solution partner as well as a Marketplace Partner. That means we receive questions, service and feature requests, as well as incident reports and manage them in JSM. ...
I have used the following steps to configure discovery agent on windows computers so i can deploy to many computers # Step 1: Download and extract the Discovery Agent # Step 2: Install the Discover...
Hello, I am having an issue with quick filters. When I am on the "Board" page I am able to see all of my tickets and when I click on them, they open up perfectly fine. When I select a quick filter (...
Greetings, Jira Service Management enthusiasts! 🙌 I can't help but share – Jira reporting, especially in the realm of Service Management, has taken us on quite the journey, full of twists and turn...
Looking for a way to integrate Jira and SF
Hello Community members, I’m calling out for all IT support agents using Jira Service Management! 💪 I’m interested, how do you handle multiple and never-ending exchanges with customer...
I have created an automation rule "Transition to Waiting for Customer when support posts a comment" and I have tested this by having a status = Waiting for support. Tried to add "Reply to customer"...
Hello, I need a suggestion because I attempted to create an automation, but my level of JSM knowledge is not sufficient to understand which details I should use. In my case, I have a field us...
Hello folks, I got a customer query: "We would like to use Assets in JSM for Contract Management. Some of the requirements are: Create an asset/agreement/supplier. Specify which department uses ...
Subject | Author | Posted |
---|---|---|
18 hours ago | ||
20 hours ago | ||
Monday | ||
Monday | ||
Monday |