Hi community friends, Have you or anyone at your organization ever struggled with setting up a service desk, especially with building a service catalog to support your customers or employe...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
Hello everyone! 👋 We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view! You’ll be able to schedule issues in the calend...
Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
🚨 Time is running out to grab your free pass and join us for Team Tour: Singapore! 🚨 This is your chance to get time with Atlassian experts and your peers to talk through the challenges you’...
...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
...elease of the virtual agent integration with Microsoft Teams. In the meantime, we recommend keeping an eye on our public cloud roadmap for updates. Atlassian Intelligence Features in Early A...
Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
We're thrilled to announce the release of three new Jira Service Management dashboard templates in Atlassian Analytics for our Jira Service Management customers. These dashboards have been meticulous...
This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
...any requests to get access to the feature, and because it's going to take some time for the public release we have decided to reopen the EAP as we understand that many customers would to use the f...
Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets feature...
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
Hey Atlassian Community! We're launching object schema templates for Assets as promised! 🎉 Get started faster than ever in Assets with an initial three new object schema templates - IT Asset Ma...
To our friends here in the Community, Are you looking to set up Jira Service Management for a business use case (e.g., human resources, marketing, analytics, legal, facilities, etc.) but don’t know...
Hey Community 👋 We're thrilled to announce the introduction of natural language in the Jira Cloud Automation rule builder powered by Atlassian Intelligence ! Creating automation rules is a gre...
Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? A customer portal and an example request form created...
Every workflow is a sequence of tasks, often dependent on human input or time-based events. In HR workflows, such as employee onboarding or offboarding, these tasks often have specific timefram...
Hello Atlassian Community, we are excited to announce that we have a lot in store for this year! If you're looking to streamline your Customer Portal request types or Jira screens and simpl...
Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? An issue in Jira Servi...
Are you keen to set up a Jira Salesforce integration? This type of data synchronization can connect teams both internally and externally, and ensure you’re doing better business and ...
In a previous post we explored the default behavior of the Organizations field in Jira Service Management. We uncovered how agents inadvertently share requests with entire organizations when manually...
Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Cent...
Hi everyone, We're focusing on enhancing the navigation experience in Jira to make finding and progressing with your work effortless. If you’re keen on helping us improve this experience, we’d love...
Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A defaul...
In this tutorial we showcase how you can create a Jira Service Management widget for your external website so that customers can quickly create requests. The key to having this feature enabled is to ...
We’re back with another webinar for Jira Service Management! Join the webinar on March 27 at 11 am PT to learn why businesses choose Premium and Enterprise editions to help them confidently scale and...
Dive into the future of ITSM with Atlassian at Europe’s premier event, SITS - The Service Desk & IT Support Show, happening 17-18 April in the heart of London, UK. Get ready to be part of the ITS...
...he ability to block public links from within Confluence. These controls are both at the space and instance level. To understand more, follow Learn about preventing public links. Policies can also now b...
Hi All. So this is a little late I am aware but due to a few things, it has taken me some time to get all the things sorted. ACE Solent had two events in January. Our own mini Jan slam if you will. O...
G’day Atlassian Community! Are you working with both Jira Service Management and Jira Software Data Center? We would love to gain a better understanding of your cross-product workflow...
Hi Community, After gaining expertise in Jira Service Management and obtaining certification, I wrote an article offering best practices from my point of view and valuable tips to assist Jira/JSM a...
Join us for our upcoming webinar designed exclusively for HR Teams and IT teams supporting HR service management. We will explore how you can automate HR Service Management efficiently using Jira Ser...
Hi Community, We are excited to present Assets Discovery 7.0.0 In this release, you'll find new improvements and features: Enhanced Agent Management Now, you can seamlessly manage your age...
Hi Atlassian Community! You’re invited to our upcoming webinar on incident management on February 28 at 11 a.m. PT! Our experts, Shaun Pinney, Sr. Product Marketing Manager, and Cathi Davey, Princi...
...request type. Agent replies now default to public Who does this affect? Migrated former Halp customers who have agent replies defaulted to private. What’s changing? Some migrated H...
Hi everyone, As we approach Halp’s end of life on June 4, 2024, we’re making a few more experience changes to Jira Service Management chat for Microsoft Teams. These updates allow us to more closel...
Team Tour: High Velocity is back and coming to a city near you! Join us in New York City, Munich, or London, in March 2024 for our premier service management road show. Get up to sp...
TL;DR: I managed to find a way to get IDs and Names of the Affected Services and use those values for Sub-Task creation. It's much harder than it sounds and should be ;) I am very excited to an...
Hello Atlassian Community, We want to share an important update about one of our Assets AQL functions - we’re deprecating the anyAttribute function and it will be retired on 31st March 2024. ...