why won't the HipChat windows app connect?

Every morning when I start my computer, I click on the HipChat app and it just spins and says "Connecting..." without ever connecting. The only work-around I've found is to re-download the Windows app, and only then will it work. However, the next morning when I come in it no longer works again. 

1 answer

1 accepted

I have this same problem every morning on Windows 7.  Are you starting your computer from being completely off or are you resuming from sleep?  If you are resuming from sleep, the application is probably still running and lost a connection while going to sleep and is poor about reconnecting.  I've found that quiting HipChat (right click icon on task bar and hit Quit) and then reload solves the issue everytime without having to re-install the application.

I am resuming from sleep in the morning, and I'm pretty sure I have only been closing the window and not quitting. Your explanation makes total sense, I will try this and the close out my question if it works! Thanks!

Yep, same problem here when I resume Windows 7 each morning. I've found that logging out (via clicking on the profile icon top right) and then logging back in again sorts it out.  Pretty poor user experience though isn't it?

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

467 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot