why won't the HipChat windows app connect?

Every morning when I start my computer, I click on the HipChat app and it just spins and says "Connecting..." without ever connecting. The only work-around I've found is to re-download the Windows app, and only then will it work. However, the next morning when I come in it no longer works again. 

1 answer

1 accepted

0 votes
Accepted answer

I have this same problem every morning on Windows 7.  Are you starting your computer from being completely off or are you resuming from sleep?  If you are resuming from sleep, the application is probably still running and lost a connection while going to sleep and is poor about reconnecting.  I've found that quiting HipChat (right click icon on task bar and hit Quit) and then reload solves the issue everytime without having to re-install the application.

I am resuming from sleep in the morning, and I'm pretty sure I have only been closing the window and not quitting. Your explanation makes total sense, I will try this and the close out my question if it works! Thanks!

Yep, same problem here when I resume Windows 7 each morning. I've found that logging out (via clicking on the profile icon top right) and then logging back in again sorts it out.  Pretty poor user experience though isn't it?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

32,382 views 7 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you