It sounds like you might be having an issue similar to this question: https://answers.atlassian.com/questions/43884124
In order to help you, we'll probably need some more specific details. If you send an email to us at firstname.lastname@example.org the team can help get down to the bottom of your specific issue.
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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