• Community
  • Products
  • Hipchat
  • Questions
  • when deleting a message or file, is that just the user facing deletion or does it delete the actual storage of that file message completely?

when deleting a message or file, is that just the user facing deletion or does it delete the actual storage of that file message completely?

So I shared a file I didn't really want to. Now it is existing on some server(s) somewhere. When I use the delete functionality does it delete all instances of that file on all the server(s) it was saved to when I shared, or I am simply deleting the user facing shared message and not the actual file in all its saved/cached locations?

 

1 answer

This widget could not be displayed.
Daniel Eads Community Champion Feb 18, 2016

Hi Peter,

Deleting the message/attachment from history will permanently delete the attachment from S3 as well (where the attachment is stored. You will get a prompt notifying you of this when you attempt to delete a file:

Screen Shot 2016-02-18 at 8.10.52 AM.png

Also see the note that users who've already received the message will still be able to see the attachment preview in their client until they close/re-enter the room or quit and restart their client (to clear the message cache). If they do actually click on the attachment link however, they won't be able to access it:

image2016-2-18 8:18:0.png

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Friday in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

233 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you